If you have any queries about your order, please contact us via email at web@carrollsgifts.com
If any of the items from your order are not in stock, we will inform you via email before we process your order.


To view the estimated delivery times (from time of dispatch) for each country please Click Here


Ireland, Northern Ireland and UK

Shipment Notification Email
Shortly after we dispatched your order, you will received a Shipment notification email with your tracking number or waybill number.
With locations throughout the Republic of Ireland and Northern Ireland, Fastway have got the country covered for delivery services next day after dispatch.

Tracking Services

Fastway’s online tracking is the quickest way to find the location of your shipment. Just click on the following link and enter the tracking number:

http://www.fastway.ie/11TrackTrace.html

Shipping Cost

Shipping costs are calculated and displayed before you complete your order. The cost depends on the weight and size of the product. Products are subject to availability and delays may sometimes occur that are outside our control, if your order is not available we will contact you to give an estimated date of arrival.

To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.

Delivers straight to your door!

Outside Ireland, Northern Ireland and UK

Shipment Notification Email
Shortly after we dispatched your order, you will received a Shipment notification email with your tracking number or waybill number.
Tracking Services
DHL’s online tracking is the fastest way to find out where your shipment is. No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination. You can check the status of your order using any of the tracking services below.

How to use DHL On-line Tracking:

  1. Click on the following link: http://www.dhl.ie/en.html
  2. Add your tracking number and press "track"
  3. A pop-up Box will appear with the latest shipment status and tracking history.

Simple and easy to use!

How to use DHL eTrack?

  1. Create an email and enter your waybill number or you can forward the email sent from Carroll's to DHL and the system will automatically find it within the text and send you a reply.
  2. Address the email to  track@dhl.com. To send the results to other people, enter their email addresses in the CC field.
  3. Send the message and receive the results via return email within seconds.

How do I use DHL Express SMS?
DHL Express SMS allows mobile phone users to track the status of your shipments. Simply text us the waybill number and we'll respond  with the status within seconds. You can forward the text to colleagues, friends and family.

  1. Select "the messages"(sms) menu on your mobile phone, then enter your waybill number in a new text message.
  2. Send the message to +44 7720 33 44 55 (DD HH LL on the telephone keypad),
  3. then put this number in your phone's memory for future use.
  4. In a few moments, you will receive a return SMS message with the details of your shipment.

How to track you order using Carroll's Reference number?
If for whatever reason, you have misplaced your tracking number, you are able to track your shipments using the first 6 numbers of your Carroll's Reference number on your Order form.

  1. Click on the following link: http://www.dhl.ie/en/express/tracking/shippers_reference.html
  2. Add in the Shipper's Reference field, the first 6 numbers from your reference number.
  3. Enter as  "Date range for shipment - From" ,  the date you placed your order.
  4. Enter as " Date range for shipment - To" , a week after you placed your order.
    DHL does not need an exact date, just an approximate date range to do a Search.
  5. Click "Track".
  6. A pop-up Box will appear with the latest shipment status and tracking history.

Quick answers to common DHL Express Tracking Questions

Just click in the link below:
http://www.dhl.com/en/express/tracking/tracking_faq.html

Shipping costs
Shipping costs are calculated and displayed before you complete your order on the Carroll's Gifts Online Shop. The cost depends on the weight and size of the product. Products are subject to availability and delays may sometimes occur that are outside our control, if your order is not available we will contact you to give an estimated date of arrival.

TAX AND DUTIES
Non EU countries may be subject to tax and duties on goods purchased. The payment of Duties and Taxes are the responsibility of the receiver, FAI Supporters Store take no responsibility for country specific custom taxes, duties, associated with the delivery of your package. For further information please contact your local customs office.


Our delivery services will make every effort to deliver your package however if the information provided (address or local telephone number including local area dialling code) is inaccurate or no person is available to receive and sign for the package after due notification, then the customer will be liable for any additional charges for resending the package.